Sometimes there is a points issue and you have to remove points accidentally assigned to a reader. When this happens you also have to remove badges that may have been accidentally awarded. We have made a Badge Deleter so that you can do this manually. Please note this should be a fairly rare occurrence so if you are doing this frequently, let us know if there's a problem.
The Badge Removal Tool lives at this URL. You must be logged in as an Admin to see it.
You will need to enter the Reader ID from the Manage Reader page which can be found here. The ID number on this page refers to the Badge ID not the Reader ID.
Once you have located the user, find the correct badge to remove and click the Delete link and confirm the deletion.